Return Policy Page

Return Policy for BlueSpaceInnovation

Owned and Operated by SSLG Innovations Private Limited

Cancellation Policy

If you wish to cancel or modify your order, please reach out to us via our Contact Us page or email us at support@bluespaceinnovations.com, including your order number. Our customer support team will respond within one business day.

Please note, cancellations or modifications are only possible if the order status is "Pending" or "Payment Verification". Once the order has shipped, cancellation or modification is no longer available. In such cases, you will need to follow our Return Policy outlined below.

Returns and Refunds Policy

We accept returns and offer refunds under specific conditions as outlined below:

1. Damaged During Shipment

• If your product arrives damaged during shipment, please contact us within 3 days of receiving the product. Be sure to provide clear photos and a detailed description of the damage.
• Upon verification, we will offer a replacement or a full refund, including the return shipping costs.

2. Wrong Item Shipped

• If the product you receive is different from what you ordered, please notify us within 3 days of receipt with clear photos and a description of the issue.
• Once verified, we will arrange for a replacement or provide a full refund, including the return shipping costs.

Return Limitations

We cannot accept returns under the following circumstances:

• Improper Use: Products that have been altered, damaged, or misused cannot be returned.
• Mismatch for Specific Applications: Products cannot be returned if they do not meet your specific needs. Please thoroughly review product specifications and datasheets before placing your order.

Non-Returnable Conditions

We will not accept returns under the following conditions:

• Altered or Damaged Items: If the product has been soldered, modified, or damaged after receipt, it is ineligible for return.
• Late Claims: Returns will not be accepted if the claim is made more than 3 days after delivery.
• No Manufacturing Defect Proof: We require clear evidence of any manufacturing defects for returns. Products damaged due to improper handling or misuse (e.g., burning, incorrect installation, or other user errors) are not eligible for return or refund.

Note: Unless explicitly stated on the product page, no warranty or guarantee applies to our products.

Contact Us

If you have any questions or need assistance with a return, please don’t hesitate to contact us at support@bluespaceinnovations.com.